Organisations in virtually every industry sector rely on their IT systems to conduct business. Your ability to resolve technology issues quickly and efficiently is paramount.

The Helpdesk will be your one-stop-shop for all IT incidents and problems. Helpdesk provides your initial support in a professional and objective manner, in the same way that you would require from your own in-house IT personnel.

We will work with you to establish your Helpdesk service and also contract for engineering and development time.

Taking advantage of IT ServiceLink's proactive Helpdesk will:

• Take problems away and return with solutions and recommended actions
• Monitor back-ups daily, log and investigate reported problems
• Advise of any foreseeable problems
• Advise of advances with technology that may be of benefit
• Respond according to the SLAs provided
• Keep up-to-date documentation to aid support

The IT ServiceLink support package consists of:

• Unlimited telephone helpdesk support
• Remote access for diagnosis and basic problem resolution
• Routine visits to complete a Preventative Maintenance Plan (PMP)
• Bundled engineering time for pre-booked monthly visits